WE ARE USUALLY ASKED ABOUT

What is CBD?

CBD (Cannabidiol) is one of many compounds, known as cannabinoids, that are found in the flowers of the Hemp plant. Oils that contain concentrations of CBD are known as CBD oils. We at Click CBD all of our CBD Oils are sourced from a reputable supplier.

Much scientific research is currently being undertaken around the world into CBD and the other cannabinoids, and in the next five years we will likely see a rise in the numbers of users of these non-intoxicating and fascinating substances.

Are our products suitable for medical use?

No – Due to the fact that staff at Click CBD have had no medical training we are unable to recommend any products for specific ailments or medical issues as legally Hemp/CBD products are classed as food supplements. Whatever the reasons for use we will always ask that you consult a doctor or your GP prior to use. We encourage all customers to start CBD  supplementation in low doses initially and increase the dose gradually.

We also encourage our customers to do your own research before purchasing CBD products.

Will I get high from your CBD products

No, our products contain only trace amounts of THC (Tetrahydrocannabinol) which is the psychoactive ingredient in Cannabis, so will not get you high!

Is CBD legal in the UK and Europe?

Yes. Hemp and CBD is legal to buy in most Countries within the European Union. However Iceland and Norway do not allow sales of CBD. Also in other parts of the world the law can be less liberal so for that reason, regretfully, we don’t sell our products outside the EU and are unable to ship products to Iceland or Norway.

Do you ship Worldwide?

We ship our products anywhere in the UK (including Ireland) or Europe, with the exception of Norway and Iceland (due to laws prohibiting sales of CBD).

Which payment methods do you accept?

We accept all major debit cards and credit cards.

What do you charge for delivery?

Free delivery on all UK orders over £40

UK 1st Class Delivery (Signed for) £4.50

Europe 1st Class Delivery £10.95

When will my order be dispatched?

All orders received before 2pm from Monday to Saturday will be dispatched the same day.

All orders received on Sunday will be dispatched on Monday.

Do you have Lab Reports for your products?

Most of the products we sell at Click CBD have accompanying Lab Reports which detail the quality and Cannabinoid profile of the products you are buying. Check the Lab Reports tab beside each product description.

Why has my card payment been unsuccessful?

Unsuccessful Card Payments

Debit and credit card payments can be unsuccessful for a number of reasons (see below for further detail). If you see an error message on your screen after you try to pay, or if we confirm your payment has not been successful, then you have not been charged.

Payment Declined – By Your Bank

The most common reason for an unsuccessful card payment is that your bank has declined it. It’s normal for them to stop a payment that they might perceive to be unusually large or to a new and unknown recipient – just in case.

The best way to resolve this is to give your bank a quick call, let them know it is you making this payment and that EV8Life is a trusted recipient. Once they’ve confirmed this, your next attempt should be successful.

3D Secure Verification Issue

If your card is flagged as not 3D Secure, or if you’re having issues with the 3D Secure data not being accepted  (Verified by Visa/Mastercard Secure etc.), it is best to contact your bank to confirm if there is an issue and to make sure your card is 3D Secure.

If the issue persists, you can always make a bank transfer to us instead (if possible) or use an alternative card.

Browser Issues

Some anti-virus or firewall software can affect card payments. With anti-virus software, please add EV8Life to the list of “safe merchants”. Please also make sure that any anti-virus or firewall software that you have installed will allow pop ups.

Insufficient Funds

Your bank might stop your card payment if there isn’t enough money in your account or if you have a per-transaction limit. Other banks may treat card payments as cash withdrawals, meaning your cash withdrawal limit will apply.

To find out more or to adjust your limits, please get in touch with your bank. It can take some time for the changes to take effect, so we recommend paying by bank transfer or setting up a smaller transfer in the meantime.

Other

In the majority of cases, card payments are unsuccessful due to one of the reasons above. If you see a more generic error message, the best option is to try an alternative payment method.

DIDN'T FIND THE ANSWER?

If you can’t find the answer to your query in our FAQ’s please complete the contact form and one of our Click CBD representatives will get back to you in due course.

 

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